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by Leith Robinson
Australian Library Journal – 1 February 2007

User involvement in information services is a contentious issue. This article explores the participation of patrons in libraries, archives and records centres. It reviews the causes of this change, and discusses the consequences for the information profession. The article notes the constants in information environments, and concludes by suggesting that the opposing sides reach a compromise in order for industry survival.

Read the whole article – accessible to subscribers ofAustralia/New Zealand Reference Centre