by Janet L. Ballas
Computers in Libraries – October 2005

This article discusses information resources on usability evaluation of library Web sites. A well-known guru of usability is Jakob Nielsen. His Web site is a must-visit for anyone interested in learning about this topic. Nielsen’s regular column on the subject, Alertbox, is available on the site along with complete archives from 1995 to 2005. Visitors can sign up for an e-mail newsletter announcing the latest column. A series of reports and separate usability guidelines from the Nielsen Norman Group, which are available for purchase, are listed in the site’s permanent content section. There are reports containing design guidelines for special groups including children, teens, senior citizens, and those with disabilities. There are also reports on tips for improving user testing and recruiting test participants. The news section has links to usability events and recent articles.

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