by Tim Eggleston
InCite – 1 December 2008

The article offers information on the reference service offered by Charles Sturt University (CSU) in Bathurst, New South Wales. The library received reference enquiries from students and staff through different means such as by telephone, via the library forum, and by email to generic campus email accounts or to individual staff email accounts. The library continues to evaluate reference and information services to ensure quality and equivalence of service delivery to its diverse client base.

Read the whole article – accessible to subscribers of Australia/New Zealand Reference Centre