by Doreen Sullivan
InCite – 1 December 2008

The article discusses the use or non-use of the reference interview when answering questions online citing different opinions from several practitioners including Katie Norton, Elizabeth Deans and Carolyn Boyle. Norton notes that a reference interview is more often given to those patrons who ask for assistance in person, however, Carolyn Boyle states that reference interview was often used. In conclusion, the interview in digital reference may not be dead, but it may just be menaced.

Read the whole article – accessible to subscribers of Australia/New Zealand Reference Centre