by Michelle McLean,
Australian Library Journal – 1 November 2008

Public library services, particularly in the USA, have successfully and imaginatively implemented Web 2.0 tools in a variety of ways. These include improving access to content for library users, opening up dialogue with them, and showing them more about what their library can do for them. This article describes how some of these libraries have used the tools for their virtual services, a discovery made during a study tour in 2007, and how they have progressed into 2008 with the same services.

Read the whole article – accessible to subscribers of Australia/New Zealand Reference Centre